FAQ's

How do I place an order?  

Just add your chosen items to your shopping basket, and check out securely using our payment options.

 What about postage and delivery? 

All items are sent by Royal Mail First Class. Items are posted Monday to Friday, any orders placed after 3pm on Friday will be dispatched on Monday.

Please allow 7-10 days for delivery (unless we are on holiday when dispatch times will be clearly stated on our home page.)

Special orders may take longer to prepare and process, we will discuss this with you at the time of ordering.

Our postage and packing charges are  £3.50 on any  UK order. £4.50 for overseas.

What about returns?

In the unlikely event that you are not entirely satisfied with your order, you can return it to us within 14 days and receive a full refund. Items must be returned unworn and undamaged (scratches, marks, abrasions) and in the original packaging.

For hygiene reasons we cannot accept returns on earrings unless faulty.

We regret we cannot accept returns of bespoke items unless faulty.

You are responsible for proof of posting and paying postage charges to return the goods.

If you find any item is damaged or faulty, You may return it within 30 days and we will also refund your postage.

We will refund your money or send you a replacement.

For ALL returns please contact us within 1 week of receiving the goods.

(Please note we have a dedicated returns address which is different to the one below. Please do not return items without contacting us first.)

What metals do you use?

All our clasps and other metal parts are Sterling Silver, apart from our silver shells and seaweed which is made from fine silver (a 99% pure silver)

How do I care for the jewellery?

Your beautiful jewellery will stay beautiful for longer if you remove jewellery for sleeping, bathing and eating! Also to bring out the true colour of the glass a drop of baby oil on a soft cloth will make the glass bright. Be careful though not to get oil on any cord or leather.

How do I contact you?

Our address is : Sea Sparkle, Unit 8 Sedgemore Auction Centre, North Petherton, Somerset TA6 6DF

Telephone: 07834 270327

email: [email protected]